1. Scope
This policy applies to DeepAILab services operated by DeepAILab LLC, including public pages, authenticated product surfaces, API usage, developer tools, billing workflows, and customer support.
Some connected third-party providers process data under their own terms when you choose to connect or invoke those services through DeepAILab.
2. Information We Collect
We collect information needed to operate accounts, secure access, deliver product functionality, measure service quality, and respond to support requests.
- Account data:name, email address, authentication status, organization membership, plan, and billing identifiers.
- Usage data:API request metadata, product events, quota usage, device and browser information, and diagnostic logs.
- Customer content:prompts, files, outputs, and other materials you submit when using product features.
- Support data:messages, attachments, and operational context you provide when asking for help.
3. How We Use Information
DeepAILab uses information to provide and improve services, authenticate users, enforce usage limits, prevent abuse, process payments, maintain reliability, and communicate service updates.
We may aggregate or de-identify operational data to understand performance, capacity, and product quality without identifying an individual customer.
4. Sharing and Processors
We share information with vendors and infrastructure providers only as needed to run DeepAILab, including hosting, analytics, security, payment processing, communications, and model execution.
We do not sell personal information. We may disclose information when required by law, to protect rights and safety, or as part of a corporate transaction subject to appropriate safeguards.
5. Security and Retention
We use administrative, technical, and organizational controls designed to protect customer information, including access controls, encryption in transit, monitoring, and separation of operational duties.
We retain information for as long as needed to provide services, satisfy legal and accounting obligations, resolve disputes, enforce agreements, and maintain security records.
6. Choices and Rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of personal information. We will respond to verified requests according to applicable law.
You can control certain account, product, and communication settings from the product interface. Some records must be retained when required for security, billing, compliance, or fraud prevention.
7. Changes
We may update this policy as DeepAILab services evolve. Material changes will be reflected on this page with a revised update date.